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Combe House Devon, Corporate and Social Responsibility
Link to image of Combe House Hotel in Devon Award winning staff at Combe House Country Hotel in the Southwest of England Link to Ken and Ruth Hunt The Reception at Combe House Hotel, Devon The Great Hall at Combe Hotel in Gittisham The bell tower at Combe House, near Honiton

‘Gittisham - the ideal English village’

- HRH Prince Charles

Corporate & Social Responsibility

Our environment. Our responsibility.

Combe House Devon is committed to a focus on green initiatives and green policies, by monitoring and reducing consumption levels, converting environmental efforts into cost-reduction and revenue generating opportunities, whilst promoting the Combe House Devon corporate and social responsibilities mandate contained below.

Our CSR policy is supported by all our staff who assist in identifying and implementing eco-friendly policies.

Combe House Devon’s corporate and social responsibility policy sets out the principle and standards for the business.

Accessibility for all
Combe House Devon understands that every guest has different needs and we aim to make our hotel facilities available and accessible to all of our guests equally. In rare instances where this is not possible we will endeavour to offer a range of facilities for guests with a perspective on disability (see Access Statement in Hotel Directories and on website) including:

  • Designated car parking, accessible entrance, WC, accessible restaurant, reception rooms, sitting room and bar (no lift, all bedrooms on 1st floor).
  • Assistance Dogs welcome in reception rooms and restaurant.

Community support
Combe House Devon is supportive of specific local community projects and assistance to local charities. Each request is given due consideration. All sponsorships contribute to the our objective of supporting local charities (the list of charities changes on a rotation basis).

Overview of the Strategy and Action Plan
At Combe House Devon we regularly review each area of our environmental policy. The main focus is on reducing consumption and improving efficiency in our Energy and Waste Management processes. Our strategy is to investigate and implement new technology or practices, to reduce levels and to agree ongoing best practice and improvement in our overall environmental impact.

We work towards continuous improvement in environmental management and performance by staff and to encourage support from all stakeholders. (See Environmental Policy in Hotel Directories and on website.)

Our approach to the environment is guided by a number of principles.

The Environment Policy is everyone’s responsibility from kitchen porter, housekeeping to the Green Team, and sets out the responsibility for environmental performance and develops and maintains an adequate system of management, measurement and improvements.

  • All actions comply with relevant regulations.
  • Business is conducted with due regard to the environment, its habitats and biodiversity.
  • The business operations are regularly assessed for compliance with policy, performance and achievement of targets.
  • Environment considerations are taken into account in all major business decisions.
  • Staff are encouraged to work in an environmentally responsible manner.
  • Suppliers are encouraged to operate in an environmentally responsible manner and such encouragement is made a condition of any supply.
  • Where appropriate, encourage support from customers by providing them with products and services that are environmentally responsible in use.
  • Customers are made aware of all environmental policies in the specific areas where they are in direct contact.

Standards Management
The Chairman of the Green Team is responsible for the overall environmental performance, which is reported to the Combe House Devon owners.

  • Develop and thereafter maintain an adequately documented environmental recording and reporting system.
  • Ensure that the implications for the environment are taken into consideration in all major business decisions
  • When tendering for new suppliers, their green and CSR credentials will be assessed before awarding business.
  • Develop and thereafter maintain a record of formal written comments concerning environmental performance and set targets for their reduction.
  • Assess the business regularly for compliance with this policy.

Reduce the use of water and materials through awareness programmes and through designing efficiency into buildings, equipment and working practices.

Set and meet targets for the reduction of utility consumption. Monitor, report and update this annually.

“Reduce, Reuse or Recycle” solid waste where economically and environmentally sensible. When these options are not available, dispose of solid waste in the most environmentally responsible manner.

Set targets for the reduction of waste produced. Monitor, report and update these annually.

The following is a selection of initiatives that Combe House Devon adopts to help “Reduce, Reuse and Recycle”:

  • Dual flush toilets to save water.
  • Thermostatic valves fitted to all radiators.
  • Dedicated recycling unit.
  • Separate walk in showers (where possible in a Grade 1 listed building) to encourage guests to use the shower instead of the bath resulting in water saving.
  • Re-use of furniture and fittings after our refurbishments by donating to local charities and businesses
  • Installation of low energy light bulbs.
  • Favour supplies derived from recycled materials or renewable resources.
  • Large water butts collect rainwater for use in restored Kitchen Gardens.

Daily actions
On a day to day basis the staff at Combe House Devon take the following actions in their contribution to helping the environment:

  • Recycling of paper, plastic, cardboard, glass, mobile phones, waste cooking oil, and toner cartridges.
  • Re-use towels on guest request.
  • Provide newspapers on request to avoid wastage and recycle any spares.
  • Daily monitor water/gas/electricity consumption to aid reducing consumption levels.
  • Bulk purchase of chemicals.
  • Chemical dosage dispensers.
  • Compact waste so less collections required.
  • Encourage car share.
  • Encourage cycle to work.
  • Encourage local transport and provide information on their facilities • Purchase recycled goods.
  • Provide environmental awareness and training as part of the new staff induction programme.
  • On going environmental and awareness training.
  • Have a dedicated environmental group (Combe’s Green Team) driving forward new initiatives.
  • Marketing team promote Combe’s environment policy and awards to clients.

Hazardous substances
Reduce the use of hazardous or non-degradable chemicals. We work with our supplier partners to encourage use of environmentally friendly soaps and detergents for laundering bed linen and towels. Where the use of such substances is unavoidable, train staff in their handling and disposal and take precautions to minimise the impact of spillage.

Reduce the use of ozone depleting substances in supplied packaging materials, refrigerants and fire suppression systems by specifying new equipment that is free of such materials and replacing existing systems as directed by legislation. Staff are COSHH trained.

Working with our local communities
Reduce as far as commercially practicable the level of harmful or nuisance emissions.

Collect used cooking oil and recycle it through a licensed contractor.

Carry on business in a responsible manner with due regard to the hotels’ immediate environment, particularly at unsociable hours and in relation to noise, odour, lighting, litter, uncollected waste or deliveries and collections.

Maintain building exteriors, outdoor equipment and grounds to create a positive visual impact within the hotel's community.

Introduce contingency plans for major incidents to reduce their environmental impact.

Local Support
A selection of actions of ways in which we support our local environment, services and suppliers:

  • Provide information to guests on walks, wildlife and coastal paths.
  • Provide information to guests on walking & jogging tours running from the hotels.
  • Provide cycle hire information to guests.
  • Work closely with historic houses and gardens to promote their facilities and attractions.
  • Work closely with golf courses to promote their facilities.
  • Provide local transport services information to our staff and guests.
  • Purchasing policy in place to ensure the hotels use eco friendly chemicals, local and sustainable produce with minimal transport and packaging.
  • Use organic produce in our breakfast items.

Our Corporate & Social Responsibility Policy
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